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Parth Police Dial 100 Application Systems

Having police protection in any country is the fundamental necessity of citizens of the country, Dial 100 is a standard number to contact for citizen for any help they required for law & order related matters. Even in some countries this the only number to contact for medical emergency & Fire safety as well. For the citizen, it just to dial 100 number from any phone they have but in the background, Police needs technology to maintain massive traffic of calls. Police control room should be equipped with technology to get a quick call on call taker computer with all detail of the caller if there in the record along with his actual location to provide immediate help. For the same system should be integrated with a digital map.

Objective

To create fully integrated communication and controlled 'Police Response System,' and To facilitate the general public to make emergency calls for getting speedy and efficient police services.

How it works

ARIA provides flexibility to create your own CRM. The first-time call will land on Aria System. An option has been given in the CRM to enter call dispositions, where call taker will choose the name of the Police Station, Police Officer, etc. SMS will get dropped by selected distributions by the representative. As soon as the complaint gets fixed by the Police Officer, he will send an update to the representative(s). Search option shall be provided as the representative will inspect the complaint number and shall update the observation & close the complaint. An emergency call can be monitored by call transmitter on the live call; even call dispatcher can monitor call takers’ remarks to take quick action on the call.

Advance features of ParthUCS Dial 100- Unified Communication System:

The automated 'Dial UCS System' handles calls arriving from GSM/CDMA/ PSTN/WLL Media.

It will have two call takers, two dispatchers, and one supervisor console. Director console shall be able to work as call-taker if required.

Ability for GPS-allowed Automated Vehicle Tracking System (AVTS) will be accessible.

The PA (Police Assistance)-Dial 100 operator and dispatcher positions should be equipped with the skill to add text in English to the Event Sheet.

The System shall be combined with the Telephone files to get the address of the caller.

The System shall be incorporated with the centrally integrated Digital Voice Logging System along with the original recordings.

All probable online/ offline reports shall be available in parallel form.

Call Center

Automated Dial 100 System has various call center facility. All the calls will be directed to the call center. Ring of the distress caller’s phone should ring on operator’s headset and also flash on the display screen at the same time on the concerned dispatcher screen in case of an emergency call.

Call taking and data Input: The role of a call taker is vital because it is the source which has to communicate with people who are in trouble and has to feed all details fetch from them in the databank of Police Dial-100 Systems. The default timings will be pronounced to call taker to fill all the particulars appropriately in the system. Call-taker is the person who has to act enthusiastically because they have to pay attention to people’s difficulties and consequently pass all the information to Police officers who are on duty to perform instantly.

Emergency Case: An emergency is a situation poses at immediate risk and are about to Control Infrequent mode. In that call, the call taker will automatically have to intensify their response time with filling up minimal information of people (Like Event& Location)The dispatcher will be informed of the most recent status. There will be advance action to the conferencing system with the help of which dispatcher gets in direct touch with the people in trouble and provide further action to move appropriately.