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Complete Contact Center Solutions
Having a live chat software will satisfy the customers as there will always be someone who can listen to their problems & queries. Sometimes, it might be boring to call a person or email them about small questions and concerns if they have a busy schedule. Live chat service can greatly reduce the time spend on the phones or emails. Moreover, if you have younger clients or customers, they will be more comfortable in opting web chat service. Interested clients can opt for live chat for website to increase the traffic for their site in best discounted offers as live chat will surely save your time and will make it easier for the customers to communicate with the company quickly and efficiently.
Admin panel is for any authorized person in the company or any other organization to look-after the process and working of the executives and as well as users on our website. So, that they can generate any reports like agent log-in / log-out history, chart report,tickets generating report etc.
Executive Panel is for the agents or a specific individual to do chat and follow up the website visitors for their issues, complaints and many more things by attaching the mails, images, etc on a regular basis.
Customer Panel is for the users to begin the chat with the executives about their issues on our website by just a click on the dialogue box of ARIA NAMASTE! and by putting some information like their secured name, contact no. and e-mail id.