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Unified Communication System

There are numerous ways to use communication system such as IP PBX, IVRS, Telephone Recording System, Conference Bridge, OBD IVRS, Contact Center Solution, Help Line System, etc. The system is suitable for housing societies, commercial groups, Customer care call centers, Help Lines, Organized Campus SME, etc.

Communication can take place over existing LAN linkages and doesn’t necessarily require a separate wiring for traditional PBX. It can be combined with SMS/ Email, Existing CRM /ERP/ My SQL Folders.

Essential Applications:

Complaint Management System: Automatic Complaint Management System: Parth 1000 has an inbuilt IVR System to cope with the internal complaint of the campus for electrical energy, housekeeping, fixtures, IT, etc. Customers can lodge their complaint by calling on IVRS number and will receive a complaint number along with a 4-digit key to close their complaints, once they are satisfied. A complaint can be mechanically sent to the skilled technician.

Voice Message Blasting: Parth 1600 can send a bulk voice message to users for any significant event like any public gathering, any social activity, emergency, fire incident, etc.

Bill Notices: Parth 1600 can recaps users for outstanding amounts due to their elements.

Audio Conference or live voice broadcasting: Parth 1600 has the capability to associate several users to a session with unique authentication ids, and the dialogs can also be recorded. It also has a provision to transmit voice Message to multiple users in one go.

Extensions on Mobile: You can also link any smart-phone as an extension using soft-phone software.

Click to Dial from Client ERP and Third Party CRM/ ERP Integration: We have an API to amalgamate with a third party CRM/ ERP for click to dial, phone book, etc. facilities.